They don't understand their end-users. Their budgeting tools was one of the only reasons to keep their banking side. Now we are faced with moving our banks or risking security using third party apps.
I'm sorry to hear you feel this way, @8722screwsme - Rest assured, your feedback and comments have been forwarded to the team that's handling the redesign and technical changes. Please don't hesitate to reach out if you have any other questions or concerns. I'll be happy to forward them, as well. - Cathleen
Same here with the budget page, not to mention all the other changes.
I used the budget often to refine my income/spending before the change and it worked just great. Now I get little circles and duplicate incomes and spending items. Unfortunately I am in the process of moving my accounts over to NFCU I had set up previously. It seems there are quite a few from the reaction of the rep. at the desk. Yes, in my area they have Brick and Mortar CU's.
I'm sorry to know you feel this way about the latest update.
Please review http://usaa.com/bankupdate click on “Learn More” to view Money Manager FAQ.
If you have additional concerns, reach our Specialists at 210-531-8722
I will share your feedback and encourage you to use the "feedback" tab, located on most of our webpages.
~ Lori C
Well, if we all leave, maybe USAA will do something and change it back rather than just forwarding messages to people who could care less. They're the ones that changed it in the first place.
Hello @Security Aware, I see that you had reached out to us previously. Please know that we have sent your concerns to the appropriate area. I will be reaching out to them on your behalf. ~Sarah