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Contributor

In 2012, I put $400 on some NFL season tickets with my USAA Amex.

 

After several months, the team contacts me and says "We don't have the seats you want."

 

I requested a refund, a month later the team said "You can't get a refund."

 

I tried to be reasonable - I asked them to apply it to single game(s) tickets - they never responded.

 

With them holding my money hostage - I idisputed charges.  After a month long investigation USAA Amex said "they don't refund that money." My dispute was denied.

 

The team ticket office didn't call me in 2013.  Didn't call me in 2014.  A month ago I sent them a note asking what was up - they ignored that too.

 

Why won't USAA help me get my money back.  Do I actually have to take this group to small claims court?

3 REPLIES

brianlewis616,

I’m sorry to hear about what happened and would like to have a specialist research your situation. Please provide some additional details by clicking here and USAA will contact you soon. 

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Can you please respond to the simpler question the individual asked; i.e.: is small-claims court the answer? That way, should this happen, I can bypass having to speak to a human.

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DJ3365,

As a community manager I have no access to accounts. I am not an account specialist. Each member's situation is different and requires personal attention. That is why we asked the member to contact someone directly. 

Thank you for your understanding.