I deposited money order via the mobile application, which was credited to my account, the abruptly and without notice removed from my account. When I called USAA, after 2 roughly 45 minute telephone conversations I was told that the reason was that they had difficulty viewing the mobile app picture but that in 2-3 business days I would have the money returned to my account. After this did not happen, I called and after a similarly long telephone call I was told that was incorrect, and that I would need to send the money order into USAA. I did that. After a week roughly one third of the money order's value was placed in my account. I have currently been on hold for roughly 48 minutes as I type this and I am being told that it's an "encoding" issue and that it will take two business days to solve. I have been repeatedly told that I get absolutely nothing for all the time I have wasted. The funny (in fatal car crash sort of way) thing about this is that even though I live right outside one of our country's largest military installations, USAA only has two ATMs that take deposits and they only work intermittently. Thus, a USAA operator is the one who suggested that I use money orders to make deposits.
