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Hi Ca Lyn,
I am not seeing this issue when I text for my balance. Have you modified the "nicknames" for the accounts? If you continue to have trouble please give our website customer support team a call:
E-mail: | Start an E-mail Conversation with USAA |
Phone Number: | 1-877-632-3002 Phone Menu Tips for Technical Issues(Opens Pop-up Layer) |
Hours of Operation: | 6 a.m. to midnight CT, 7 days a week |
Thank you!