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When the website got redesigned, the 'annual' option for new payments was left out of the 'Bill Pay' module.
I have existing annual payments set up, but I can't create new ones, and I don't know what would happen if I tried to edit the amount of an existing one.
Please fix this ASAP!
P.S. It would be extremely useful (for both USAA and members) to provide an obvious 'provide website feedback' form on your website within the account areas for logged-in members. The existing 'send message' form doesn't accept messages from either the 'Mobile and Website' or 'Banking' categories, and the chatbot doesn't appear to accept website feedback, either.
If you don't provide feedback options there, people will be forced to publicly comment here or on Twitter.
Thank you for reaching out to share your feedback and concern regarding the annual payments option for the Bill Pay services. I was able to confirm that for recurring Pay Bills model, annual is no longer an option. The available options are:
If you have additional questions, please contact our Deposit Servicing Team at 800-531-8722 during our normal business hours which are Monday-Friday 6 a.m. to 10 p.m. CT, Saturday 8 a.m. to 8 p.m. CT, Sunday 8 a.m. to 6 p.m. CT. Thank you so much and we look forward to speaking with you if we can be of further assistance!
Thank you for confirming that.
Hopefully the annual (and other industry-standard payment frequency options) will be quickly restored to the website!