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phillyjo,
I am sorry to hear about your recent experience. I’d love to get you in touch with someone who can help. Please email [expired link] with your member number and contact information.
I've been racked over the coal by USAA. Since June 2014 I enrolled in "Wealth Management" or "Managed Portfolio". I no longer believe either is true. I have $32,500 in unrealized loss already with my Self-directed IRA. Unless I see improvement I'm going to pull the plug on this fiasco. The irritating things is I pay over $500 a month (1.3% fee) on this debacle. Probably go with Charles Schwab.