I am trying to set up the account with Victory Capital. I am told that I have to activate MFA on USAA.com to set up that account. Why on earth do I have to activate that on USAA.com when those accounts are moving elsewhere? I do not want MFA on my USAA account, and it seems absurd that I have to do that just so I can set up an account on a different site. If I must have it on Victory, fine, but making me activate it on USAA.com just so I can create an account on Victory is nonsensical.
And then, when I tried to email a representative to ask, the "send a message" function was broken and put me in an endless loop of "can't send the message until you fix this" and I would fix it, and get the same message.
@Thank you for sharing your experience and for your patience as we assist you. We have shared your concerns with the right team and they will send a Member Message Response to address your post. -Meredith