Oviously not deep enough. The whole organization has forgotten their roots. I am leaving and taking my money with me. Totally dissatisfied with the whole "corporate attitude". If I wanted a big bank I wiould look at Bank of America or some other corporate banks.
@Sandy Sanborn, I regret to hear of your dissatisfaction. We value your membership and certainly do not want to lose you. Your feedback is very important to us. Is there anything in particular we may assist you with?
All you have to do is look at the title of the USAA Reps replying to members - USAA "Social Service", give me a break. Are they also certified to replace police in defunded police cities? USAA is a joke.