Thank you, Sarah. I noticed a couple typos in my post and FYI, although there is an "edit" option, it does not allow editing. I think the initial problem I called about is an extremely simply fix, but the person I spoke with was so rigidly disinterested in actually understanding the problem that she cut me off and kept asking for the same unrelated info, rather than contacting your IT department. You can't train, teach, or help someone like that. But honestly, while USAA provides some valuable products, the time spent on phone calls trying to reason with untrained and sometimes rude and insulting USAA employees (SOME are still great, btw!) causes me to almost never call anymore. I just don't have the time or the stomach for it. In this case I had to. The result? My problem is still not solved and, per usual, I've heard multiple people tell me "I understand" and promise to look into it. THE PROBLEM? No one in your management will listen to the RECORDED PHONE CALLS in an effort to actually understand and then get back to the customer and say, "Yikes! NOW we REALLY understand how we've been treating our customers." My opinion? (and gads of former USAA customers agree), no one at USAA who can actually make changes actually cares. Prove me wrong and I'll post it here that USAA is actually trying to recover. But for now, without exaggeration, I have dozens of experiences and reasons for finding another online bank. USAA used to be amazing.
