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As a long time usaa member with a financial account I have been relying on usaa to secure my account...but I have seen so much advertising about life lock and similar....does anyone have an opinion? Is this extra service worth extra money every month or does usaa provide the same level of protection at no extra cost. I have received several calls over the years when I have made unusual purchases so I know my credit card is being watched carefully...but what about identity theft?

12 REPLIES

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I have been a member of Lifelock for three years and it is the best PERIOD; when it comes to protecting your credit cards, and (potential identity theft)  there is nothing to compare.  When any application is made for credit, they have contacted me within hours of completing an app then you are notified wanting to now if it's you are someone else?

 

Last fall, someone tried to use my wife's name and ss for a car and when they notified us to see if it was her (it wasn't her) and they got right on it and stopped it before they could get her identity.  I would pay them 500 a year for there service cause I know I'm covered.

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I wouldn't bother with a "credit monitoring" service such as LifeLock.

 

Here's what I would do however: Do a Credit Freeze and sign up for a free credit monitoring service such as Credit Karma.

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I would normally say LifeLock is not necessary but read the following:

 

Our ID's were stolen last month and one of the things we discovered is that the ID thief re-directed my Credit Karma account to a new gmail account that was not ours by apparently going through the "forgot my password" process and then changing our challenge questions to ones we did not know the answers to.  Credit Karma, like most non-service oriented organizations (they are really just an "upseller" of other products that baits you with free monitoring), has no way to contact them by phone.  They "locked" my account after I explained the issue by e-mail and the process of proving our identity is cumbersome so we have not had time to get it fixed.

 

So, we signed up for Equifax's Family Monitoring Plan which, the very next day proved to be useless.  My wife established her account (2 separate accounts are included if family members) and, in doing so, triggered an alert to my email that my email address had been changed.  She was unavailable (in a meeting) so I called Equifax, thinking that might be why I received the email alert.  There is no dedicated line for this "service."   There is 'no option on the phone tree for this service and picking another option get you an outsourced call center representative who has no idea of what to do if your questions don't fall within the guidelines of the little chart (if they say this, do that, etc) in front of them. The first rep hung up on me after about 10 mins of waiting because I kept saying I gan't hear or understand you. The second challenged me, saying how did he know I was not the ID thief.  The third, stated the email, alert should not have been sent to me since it was my wife establishing her own account.  There went about an hour of my day and $29.99. We cancelled the next day and are going with Life Lock.  

 

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i'm diving into the Lifelock soon because Crooks are having to be smarter & smarter to break into peoples identity... you're right they watch the accounts... but Crooks are posers & they can get your info & pose as USSA reps. this has happened 2 me recently & not all Emails are authentic... i am advocating it... Identity theft is traumatic. i want 2 give USAA every advantage 2 protect my money & livelihood.
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I had LifeLock for a few years, until I learned they just go and do a credit freeze on your acounts and you pay them to do that. You can do it yourself for free.

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I agree the credit freeze is effective.  However, it does cost $10 per agency to lift if you want to apply for credit, rent a space, etc.  If you have to do this often, it can add up...

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Lifelock does much more than credit freezes.  I recently had an identity theft scare and signed up for the service and learned some things about it.  First of all, and this is the single biggest aspect of their service, if you ask me, they will spend up to $1 millon to rectify your records and credit if you are the victim of ID theft.  This is basically like an insurance policy from that standpoint.  The other significant feature, besides the credit freezes and so forth, is that they are easily reachable.  I had a question for them and called up and was talking to a human being within minutes.  A native English speaker at that.  Hope that doesn't sound mean, but when you're struggling to communicate with someone who is clearly reading from a script half a world away, it can leave a poor impression on customer service.  By contrast, I tried contacting Experian, Equifax, and Transunion to set up fraud alerts and had to wade through seemingly endless computerized menus.  Lifelock is no joke and is worth every penny.  You have no idea how awful this experience can be and how easy it is for people with ill intentions to obtain significant data on you.

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Do not waste your money on these credit services. All you need to do is add a fraud alert to your credit report for 7 years at a time via each bureaus raid protection dept which can easily be found on their sites. It's free and in order for a lender to approve a new trade line, they must first call you to confirm by contacting you at the number you list on your credit report via the internal fraud dept. No fraud attempts are required to do this. All you need to do is tell them you expect someone to make an attempt. That's all. It's free and no 3 rd party involved having to contact you. Purchasing one of these credit protection things is a scam. It's a nice chunk of change for these guys each month for doing nothing. Best of luck!
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USAA does not work with LifeLock.  I've been trying for two weeks to set it up.  Today, LifeLock's message has changed and indicates that "USAA does not work with our system" or words to that effect. 

 

It could be something as simple as the Board of Directors having not reviewed their security yet.  I can pull data from USAA accounts into Quicken, so it's not that they won't do it.