Lack of consideration for members

[samVI]

I just heard that USAA had withheld stimulus checks from members who had debt in USAA accounts. Shame on you. These members are the most likely to need the money. You used to be an organization that cared about its members. Again shame on you

[USAA Social Service]

@samVI, Your opinion matters to us and we want you to know, for active member deposit accounts, we have paused the recovery of any negative account balance existing at the time their stimulus payment was deposited for a period of 90 days, allowing members access to their full stimulus payment for this time period. This policy is being applied retroactively to any member accounts with a negative balance at the time their stimulus checks were deposited. We understand that many members are facing challenges as a result of this issue and are working hard to make things right. I will be glad to forward your feedback. Thank you. ~ Suzy