Lack of Accountability

I receive a text, USAA thinks my Account is compromised.  I conducted the three charges in question, however with proof of Cruise Travel, USAA allowed "someone" to conduct transactions and obtain my PIN.

This transaction is still UNRESOLVED, the monies USAA stole are protected by FEDERAL LAW as well.
Now, I could place a lawsuit against USAA and request a full investigation, however I'm trying to work with USAA.  I provided receipts and my Sign'n'Sail Card to no avail.  

If USAA is going to conduct themselves thoroughly in "particular circumstances" for us, this same ability should be followed in totality!

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@CRNA Life, This is concerning to hear. I've forwarded this matter to the appropriate area to the appropriate area for further handling. - Ben