Issues online

I’ve tried multiple browsers and I’m fairly new to Usaa online. I have the app as well. I cannot get into any online banking or insurance things online. Do I need to call them? That seems excessive to have to call them when it’s supposed to be self service online.
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@Rudz51663, I would recommend to speak with our Website Support Team at 877-632-3002 and when prompted say "technical support." A specialist can take a look and help troubleshoot the issue. Thank you. -Cynthia