Dear Alysha jones,
Thank you for comment. We regret to hear of your recent hold experience. USAA makes efforts to protect our members and USAA from fraud and loss. Holds allow us to mitigate loss due to fraud. USAA will place a hold for a maximum of 7 business days (please keep in mind, business days will exclude weekends and holidays). Funds will remain on hold during the entire timeframe.
We would like to speak with you regarding your concerns. Please contact one of our banking representatives at 1-800-531-8722 to discuss this matter further and your options. Thank you
Dear BB-63, Thank you for commenting. We are glad to hear you have been happy with our banking service, but disappointed that your experience with auto insurance and have sent your comments to an insurance specialist who will been touch with you personally. Thank you.
It is my understanding that a specialist attempted to reach out to you yesterday and spoke with your wife yesterday. Please do not hesitate to reach out to that POC if you have any additional questions and concerns. Thank you again for your membership and participating in the community.