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Dear Alysha jones,

Thank you for comment. We regret to hear of your recent hold experience. USAA makes efforts to protect our members and USAA from fraud and loss. Holds allow us to mitigate loss due to fraud. USAA will place a hold for a maximum of 7 business days (please keep in mind, business days will exclude weekends and holidays). Funds will remain on hold during the entire timeframe. 

 

We would like to speak with you regarding your concerns. Please contact one of our banking representatives at 1-800-531-8722 to discuss this matter further and your options.  Thank you

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The last thing I want is more verbatim policy c r a p from a USAA banking representative. Your institution should be an embarrassment yet you all stand proud. Our family is done with USAA banking. Hopefully all of the other unsatisfied customers will post their grievances on p i s s e d off consumer and any other outlet as I have and will continue to do. There is absolutely nothing USAA can do or say to resolve the situation so dont waste my time or yours trying.
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I haven't had any issues with usaa banking services....thier auto insurance is a broken promise on a piece of paper....there's a thing called a bad faith claim....that's a type of claim a person brings against thier own insurance carrier for not acting in good faith.....Google usaa bad faith claims if your bored at work some day.....and are considering getting thier insurance or renewing Your policy with them....
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Dear BB-63, Thank you for commenting. We are glad to hear you have been happy with our banking service, but disappointed that your experience with auto insurance and have sent your comments to an insurance specialist who will been touch with you personally. Thank you.

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When I joined USAA 28 years ago, it truly was an extraordinary institution, and that was because it had an extraordinary membership and a humble board with a narrow focus on preserving that exceptional status. I believe I typify many of those members, who pay their bills religiously, completely pay off their credit cards each month, and manage their finances to the penny. Over the last decade, the ethos of USAA has deteriorated. My first negative experience was with my homeowner's insurance doubling without any warning to me, and me only detecting it on my mortgage escrow statements. Then I had problems with electronic transfers and web bill pay transactions not happening on the scheduled day and causing overdrafts. One caused me to miss my IRA contribution for an entire tax year. Another cost me interest on a huge credit card bill. I have fought to get these corrected after the fact, and have succeeded on the USAA side (not the IRA side), but the hours spent continue to accumulate into the hundreds and my historical file of USAA issues continues to grow. Over the years I have provided praise and constructive feedback. Only one of my suggestions was ever acted upon -- standardizing the proof of insurance cards all to the same size, regardless of state. So that they can be cut out at the same time and can be better fit into a wallet. They apparently weren't willing to make them credit card-sized, but it is still an improvement. Most of my grief has been with the electronic downloads for Quicken and other financial software users. I have been preparing my own taxes since 1994 with Turbo Tax and other products, and rely on my data being in Quicken to export to the tax software. The QFX file downloads from USAA omit essential information on payee and destination account for checks, intra-bank transfers, and Web Bill Pay transactions. This requires me to spent a good deal of time cleaning up the mess created after each monthly download, so I can reconcile. You would think they would label a transfer between USAA accounts as a withdrawal from one and a deposit to the other, but neither transaction I worked with website people and data base people and finally got escalated to the executive level. Promises were made in 2010 that things would be corrected once a major upgrade to internal databases was made, but that has never happened. Instead, the IT money is apparently spent on cosmetic changes to the website like just happened. I also volunteered to be on the advisory committee to the board of directors, but was not surprised when the call to interview never came. This institution is now past the point where they want constructive feedback. Instead, they want carte blanche for the board to pursue their own agenda directed toward such misguided external things as spending member money on politically correct "corporate responsibility" initiatives instead of on improving services to the core membership they once served. When they started advertising their high member ratings and started a push to recruit non-service members, and didn't fight the $5 billion surcharge on the credit union to underwrite the "too big to fail" banks, I knew it was over. They had become corporate animals who were trying to make a name for themselves running a big bank and had forgotten they were supposed to be representatives of the interests of an extraordinary membership guiding and extraordinary institution.
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takiefer,

 

I have passed along your feedback to our bank and insurance teams for review. Thank you for commenting in Community.

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Dear Takiefer,

It is my understanding that a specialist attempted to reach out to you yesterday and spoke with your wife yesterday. Please do not hesitate to reach out to that POC if you have any additional questions and concerns. Thank you again for your membership and participating in the community.