USAA is my primary source for banking services. My wife and I still use a local bank, but most every loan and credit card I use is USAA. As well as Auto-Insurance. Love my rate and the few claims I've had, have been easy to deal with.
For most not having a local brick-and-mortar or face to look at is no big deal.
They haven't gotten everything right for everybody, but you'll find a higher satisfaction rate at USAA.
It is absolutely necessary to have a local bank! Trying to deposit cash by means of money order or cashiers check with USAA does not mean you will have access to it. They feel the need to put 8 day holds on those "cash deposits". If you encounter the representatives that I have, I have no doubt you will not be as gungho USAA. Happy Holidays :-)
Welcome to USAA and thank you for posting. I can understand how reading posts in the community could worry you a bit. We make every effort to address each comment and issue reported here in the community and get our members connected with the help and assistance they need.
There are so great testimonials out there too (like the two commenters on this thread, and like this post from a happy member shared today.
We hope that you continue to post here in the community and let us know if you have any questions or concerns! Thank you again for taking the time to post and for your membership!
I go out of my way to praise when it is justified. Anyone who would like to know the BS USAA has put me and my elderly mother through feel free to email me! XXXXXXX@gmail.com. Happy Holidays