Tonight is the last straw...I am a 15+ year member and a grandson of a late Ret. AF Colonel who served in WWII, Korea and Vietnam. One of his lasting legacies was to pass on the value of a USAA membership. Over the last 6 years I have been trying to get USAA to address and correct the unfair issue they have with regards to the USAA Secured Credit Card not being able to graduate and the only option is closing it after you have a been approved for unsecured card, thus hurting you credit because your closing the oldest credit line. Today, after 6 months of them not returning my phone calls, emails, posts here, I get a letter in my documents and my latest posts here DELETED. The letter below is so inaccurate and unacceptable that I have no other choice but to systematically start leaving USAA. I'll move my banking to my local credit union, which by the way offers better rates than USAA does for interest on checking and savings, oh also by the way on mortgage products too (3.375% for a 30 year)! The last thing for me to move will be my Auto, but trust me, I will move it! USAA is not the personal company it used to be. WHAT A SHAME.
Yes, your response was from last Sep 2019. And the advocate was kind enough to provide her extension number. But my trial last week was met with "We no longer provide our direct extensions", meaning I have to go through hoops to get to the advocacy manager. Still, the rep today said the same thing . . . no news, no report . . . which leaves thousands of members with no more hope. To think they actually had a page last year that said by December 2019. Gone of the page.