I'll start by saying that overall, I love USAA and that's why I use their services. So, this is not a hate-fest against USAA by any stretch. Their Investments webservices, however, are less than adequate and verge on "barely acceptable."
I have no PC or connection issues, getting that out of the way up front.
The problems are consistently as follows:
1. Cannot identify a multitude of stock tickers, to include many that are traded on the NYSE, nothing obscure.
2. Windows of all sorts (trading, quotes, etc.) will not load reliably.
3. Windows for trading routinely encounter errors while trying to load and execute trades.
I'm very close to transfering my investment assets from USAA to my TD Ameritrade account (not that TD is the best out there, it's just my other option at this point) and if I do so, will be the easiest banking decision I've made in some time. the Investments webpages are among the worst I've used for any purpose, not just financial webservices.
It sounds like your browser may have problems loading windows and pop-ups. When one browser does not work well with a website I try the other two browsers. That usually solves the problem. Internet Explorer, Firefox, and Google Chrome can be loaded onto your computer without fighting each other. Also, check to see if your security software might be catching a window in mid-load thinking it may be a virus.
I have to agree with the OP. USAA Bank has a long, long way to go before it will reach the quality of the rest of USAA. I moved my accounts over three months ago and have been disappointed with USAA Banking virtually every step of the way. Today, I log on and I cannot even see my brokerage account to make trades. Apparently USAA is handing the reins to a third party, but this conversion was poorly designed, poorly executed. What a surprise to find out about it by logging on. Now I have to move all my money back out of USAA and use them for just insurance again. Sad. Because being good at what you do shouldn't be so difficult.
I would like to request that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722. Here in the forums we don't have access to your particular information so we are unable to troubleshoot. It could be a browser issue, but then again you could have some valuable input that would be helpful to all members and suggestions for change that USAA really needs to hear.
I appreciate the feedback and want you to be heard. Thanks for the additional info.