@Jay007, I'm sorry to hear about the increase in rates and your recent experience with USAA. I have located your account and have forwarded your concerns to the appropriate area for additional review. ~Danielle
I never knew the USAA community forum existed until I was trying to discover what others thought about USAA endorsing the racialist and extremist BLM agenda and movement, but I think USAA is trying to keep this quiet (I was told of the BLM alignment directly by [personal info. removed], Advocacy Advisor after a considerable effort to discover the extent USAA has become a supporter of intimidation, hate, destruction, and violence).
Anyway, since then I have learned that I'm not the only one who has realized USAA performance, customer service, and all around has diminished to such an extent that there is no reason to stay with them for either banking or insurance, regardless of the politcal radicalism and partisanship. The reason I'm replying to a USAA employee response post is that I've observed these repsonses seem to be a very scripted: "I'm sorry to hear about....I will forward your concerns." If a real person is actually writing these replies I can imagine they are frustrated, essentially blowing off member's concerns and problems, albiet in a polite way.
I think USAA is following a new business model where they hope they can get things past the members without their noticing and/or complaining. This includes severely diminished customer service, abysmal rates on saving-checking- and CD accounts, their staunch support of BLM politics and activism, and insurance rate increases as in your case. We moved the vast majority of our money to another bank with a savings interest rate that 15-20 times higher than USAA- everytime they change the rate, higher or lower, they notify us. I've never known USAA, even when they had honor and integrity, to do such a thing ("you think our return rates are terrible now? we're going lower them even further so your interest on 10s of thousands of dollars will be pennies a month!").
There is no particular reason to remain with USAA under the direction of the new CEO.