Incompent web site and deposits issues

[lsc1]

Tried to transfer $10,000 to checking. Said my limit was $900 although a 15, 050 retirement check was transferred in on Dec 1. My limit was raised from $15,000 to $20,000 a few years ago. I get my annual retirement funds in December and still have more checks to come in. Called USAA and talked to someone who seemed to know nothing. I was to be transferred to someone upstairs but as usual with these people was disconnected and they never called back. USAA has become a horrible, incompetent company that does not care. An insult to veterans.

[USAA Social Service]

Hello @lsc1. I would like to get this looked into for you. Please send us a Private Message Message with your full name and email address or phone number associated with your profile. Thank you. ~Sarah 

[lsc1]

Still not resolved. What address do I send the private message to?

[Briana Hartzell USAA]

Hi @lsc1 ,

Please send the message to the recipient: USAA Social Service. 

Here are the full instructions on how to send a private message: https://communities.usaa.com/t5/Meet-Other-Members/How-to-Send-a-Private-Message-in-the-USAA-Communi...

Thank you for taking the time to post here in the Community.

[USAA Social Service]

@Isc1, I regret to hear your concerns have remained unresolved. I was able to locate your profile information therefore the private message is not necessary. I am escalating your concerns to the appropriate department for further review. - Robyn

[pinetree]

And the USAA slaps just keep coming !

[USAA Social Service]

I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason