I am experiencing divorce and called today about removing my husband from our joint checking account. He has opened a new checking account. I was told that USAA has the ability to remove him from the account but only in the case of death not divorce. So basically you can do it, but refuse to. I was told the only option is to open a whole new checking account and that all the bill pay, direct deposit, transfers, etc. I have set up would have to be redone for the new account. Why should I have to do this? It is a waste of my time and USAAs time, plus there is significant chance for error or problems that could result in transaction defects - or such disasters as my mortgage not being paid on time or at all. I am a very, very dissatisfied customer. I realize no one at USAA cares but it is really really unfortunate that your rules are so obsolete and difficult for your customers. At this point I'll just leave my ex husband on my account while I find a new bank to work with. After 20 years --- goodbye USAA.
