This is a perfect example of the new USAA! Back in 2008 when me and my wife seperated for a time, the process was so simple that all we had to do was send in signature authorization via fax. Fast forward to 2015, and they basically are just telling you that you are stuck and figure it out. I hope you get a new account.
We are so saddened to hear you feel this way. We would appreciate the opportunity to learn more about your experiences and how we can improve. If you could, please email us at firstname.lastname@example.org with your feedback. We appreciate your time and thoughts. Thank you