As a Member Community Manager I don't have access to your member information to review your history on this issue and offer any guidance or recommendations.
We would like the opportunity to explore all options to help. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722 but I realize that is not what you wished to do. I would click the link and provide member information so that they can assist or email the information to email@example.com.