craziness
Occasional Contributor

So, my father, who is a Canadian, sent me a check in CAD.  Following the USAA website's instructions, I mailed the check in to be processed.  I received snail mail telling me that I had to call and verbally authorize the check, which I did.

 

After the proscribed 2 days it was supposed to take for international checks to clear, nothing happened.  I gave it another two days.  Nothing happened.

 

I called in, asking what was going on, and I was told that it would take 6-8 weeks for the check to clear.  I asked them to cancel the transaction, and I would get my father to send me the funds in USD.  USAA agreed, told me they cancelled the transaciton and that I should get the check back in 1-2 business days.

 

The check never arrived.

 

Two days after I cancelled the transaction, my father told me that the funds had disappeared from his account, and asked me if I had received them.  I had not.

 

I called USAA again, asking where the money is.  They told me they don't know, and that they would have to 'research it' to find out.  Fine.

 

I called back to days later.  They still couldn't tell me where the money is.  After two days, they bank couldn't find where my money went.  Let that sink in for a moment.  A bank, who's sole purpose is to move money around, couldn't find money that very specifically was sent from one account to another.

 

WTF, USAA?

14 REPLIES

Dear Craziness,

I would like to start with apology for the confusion around your check thus far. I would like to get you in touch with a banking specialist. If you could please email us here at socialmedia@usaa.com with your member number, the best way to reach you and the details you provided above, we will make sure to get someone in touch to sort this out as soon as possible.

Thank you.

I've responded at the address you suggested.  I hope we can resolve this quickly.

Here is a case similar to yours.

The difference here is, the money has been removed from the account in Canada, but it has yet to appear in my account in the US.

 

I can only think of a few reasons for this, none of them good.

 

I just want the funds deposited into my account.  At this point, I also expect that any fees will be waived for all my trouble, at the very least.

Your Dad's bank should be able to tell him exactly where the funds went.
Thieves and liars, remember, your dealing with scumbag banksters. Good luck, hope you get your money back but I wouldn't hold my breath. USAA SUCKS!

I finally got a call from USAA Bank.  They said that according to regulation, all foreign funds coming into the US via personal check have to be put through a fraud/terrorist check that could take up to 8 weeks.

 

Here's the exact language in USAA's official "foreign checks" help section:

"Yes. You may mail foreign checks to USAA Check Distribution at the address below. USAA Check Distribution will begin processing the check within two business days of receipt."

 

That's it.  No mention of fraud checks, no mention of any other delays.  For people who don't regularly try to cash foreign checks (and who would, if they knew that the process took two months!) this section needs a LOT more explanation.  It's a disservice to the customer to not tell them what's going to happen before they start the process, so they can explore other options, like getting a bank draft in US funds.

 

Dear craziness,

I am glad someone reached out. I have passed along your note that the foreign check help section be updated. Thank you for taking the time to follow up and please let us know when the money is deposited or if we can further assist.

Dear disregarded,

I have responded to your other post, and someone should be reaching out shortly.