Home Loan transitioned to Mr. Cooper - Not a happy camper

Dear @GW1987 This post has been moved from the “Discuss: Finances” area to the "Support: Banking" area to ensure the appropriate team is addressing your post. Thank you.

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I am sorry to hear of your troubles with Mr. Cooper. USAA Bank did make the decision to sell the loan servicing on all of our mortgages while we focus on providing the best loan product to meet our members needs. We appreciate the feedback.