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This definitely not how we want our members to feel I am sorry to hear that yo had a poor service experience. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason
Hello @Member long term. I'm sorry to hear of this experience you had with us regarding your account. Per the USAA Depository Agreement, any deposits that are made into an account using Deposit@Home or Deposit@Mobile are subject to a hold. When using the Deposit@Mobile feature, there is a notice that advises you of a hold. We use holds to protect our members, it gives us time to confirm that the funds are collected. For future transactions, you can make deposits without a hold by using direct deposit, cash advances or wire transfers. These options allow us to confirm the funds are collected instantly. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah