Mara1986, we appreciate you taking the time to post in our community. I understand that you're frustrated, and I regret the disappointment this has caused. Your membership is important to us, and I will be engaging a team of business specialists to review and follow-up with you. We appreciate the opportunity to address your concerns. -Meredith
I also experienced a hold on a deposit for the first time in 5 years as a member. When I called to inquire as to why the hold was placed, the representative explained that USAA's depository policy allows them to place a hold for up to 10 days. Since I'd never had a deposit held, I was not expecting one this weekend. I'm now scrambling to make sure that the various automatic payments scheduled out of my account aren't going to bounce. This is incredibly inconvenient and is consistent with an overall trend of getting off the phone with USAA feeling displeased with their service. I asked if the hold could be released any earlier and the representative said that even a manager couldn't do that. I deposit funds into my checking account so that I can USE them... if the checks written to me haven't bounced, I'm not sure why I should be subject to a hold. Add this to the problems we are having with our claim from an accident that wasn't even our fault and my Raves about USAA have started to turn into rants. My wife and I are seriously considering leaving USAA and when we first joined, I told Everyone who would listen how great I thought they were. This is a sad sad day.
kabie78, I regret the frustration and inconvenience you have experienced. USAA does have a hold policy in place for all deposits, with the exception of direct deposits and wire transfers. The policy is used to protect the membership and institution from possibly returned items. We understand that access to your funds is important, and we place a notification of the hold details on the deposit page prior to submitting so that the transaction can be canceled at that time, if necessary. Your feedback is important and I will be sharing your comments and concerns with the appropriate area for further review. Thank you for taking the time to reach out. -Meredith
Money orders are no different than personal checks. They too can bounce and therefore USAA has an obligation to ensure there are proper funds before releasing the hold on the money order. This is consistant with banks all accross the nation and institutions that collect funds for investments as well. I would highly suggest better prior planning when it comes to making sure funds are available for paying your debts. I am glad to see that USAA does not release funding before it is secured. If they did this accross the board the company would also put good standing members such as my self in jeprody. USAA is simply implimenting best practices.
I also have had a couple issues with hold recently, and they made no sense at all. I made a deposit for 14K from a another bank via certified check recently and 10K was deposited but 4K placed on hold.
The other day (Last Week) I deposited 1400 from another bank certified check, and 1000 was held and 400 available immediately. There is no rhyme or reason for the holds it seems. I believe it would be better to set a standard for holds, especially in the case of checks certified and provided by Navy Federal.
Hello and thank you for sharing your concerns regarding the recent holds you've experienced. I'm sorry for any inconvenience the holds may have caused you. We are certainly willing to speak with you at 210-531-8722 and review any concerns you may have based on the holds previously or currently placed on your account. I will also be sure to share your comments with our Member Feedback Department as we look for opportunities to improve our hold process. Thank you. - Darrell