Thank you for your comment regarding CD Rates. Due to the nature of your post, a service specialist would be in the best position to address your concern. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722
Sir, thanks for your note. The community profile that you have is not tied to your accounts so I am unable to access your member information. I also, am not an investment specialist. It is, therefore, necessary to refer you to someone who CAN answer your question. I'm sorry that that requires an additional step. I wish that it was not the case. If calling in to speak to someone is something you wish to do, please take the time to email email@example.com and explain your issue so that a specialist can reply to your concern.
Sir, I do not wish to argue with you. I am sorry if I upset you. I was not asking you to expose personal information. Quite the opposite, I was trying to allow you a means by which to get help without doing so. Your question was if USAA could match those rates or why they couldn't, if I read correctly. I was trying to get you to someone who COULD answer your question.
That email address is simply so you can get your issue/question elevated to a higher level. I was trying to assist you. I am unable to help you in regards to this specific issue here in the community forums.
You may insert your information into a SECURE form if you click here, if you wish, and this will elevate your concern. Of course, you can always call in or use the CONTACT US area of USAA.com where you are logged in via your member number securely, to send an email to customer service, as well.