Highlighted

Hertz Global Holdings, Inc.
c/o Corporate Secretary
999 Vanderbilt Beach Road, 3rd Floor,
Naples, FL 34108

 

 

FRADULENT UNAUTHORIZED  ADDITIONAL $441 CHARGED TO MY CARD AFTER PICKING UP CAR!

 

Vehicle: TOYOTA 4RUNNER 

Plate:     GLP4313 

Please see your Hertz representative to collect your keys and contract.

 

Dear ROBERT CARROLL,

 

Welcome to Pittsburgh International Airport

 

 

More details about your rental:

 

 

Vehicle Class: 5 PASSENGER STANDARD SUV 

Color: WHITE

Reservation Number: G4963225594

 

 

 

PREPAID IN FULL

PPAY OK $684.64 

M55178421YHSWZSHE9M

 

UNAUTHORIZED ADDITIONAL $441 CHARGED TO MY CARD AFTER PICKING UP CAR!

 

Please cancel my Gold Membership.

 

Robert G Carroll, MD

 

 

5 REPLIES

Highlighted

Hi Robert,

You can begin to dispute a credit card charge by following these directions:

 

For Credit Card transactions select the transaction and then click on Dispute this Transaction.

 

For a Debit Card transaction, contact us for assistance. We will be able to provide you with detailed information on what is required to dispute a charge.

You must notify us in writing within 60 days after receipt of the first bill on which the transaction appeared to preserve your rights under the law.

Please include the following information in your letter to USAA:

  • Your name, USAA number and the account number.
  • Dollar amount of the disputed transaction.
  • Date the transaction occurred or appeared on your account.
  • Description of the merchandise or service under dispute.
  • Details regarding your dispute.
  • A copy of any documentation, contracts or receipts you may have to support your position.

Thank you!

 

Highlighted

All of above done. Note unauthorized charge was $423.

Highlighted

Hi Robert,

I as a moderator, do not have access to your account. In order to get a banking specialist in touch  ask you send your member number and the details you provided above to us at socialmedia@usaa.com. Thank you

Highlighted

Did you pay with a debit card or a credit card? The reason I ask is that some rental car companies usually have a policy that, if you pay with a debit card, they charge you an additional upfront deposit as a way of insuring against you damaging the car and then never paying for the damages.

Highlighted

Is this by any chance showing as pending in your account.  Sounds to me like it may just be a hold.

 

Car rental companies normally run an authorization for a specific amount to ensure that some funds are available if there are any additional charges (even if you prepaid the rental).  The authorization hold will normally drop off in several days if they don't follow up with an actual charge.  

 

You cannot dispute a pending, since the account has not actually been charged yet.  If the charge has gone through, you can dispute it yourself via your online account.