How is it that interest rates on any savings, checking or cd at usaa is still next to zero with the Fed raising substantially over the last several months? This reaffirmed my decision to take most of my financial business elsewhere years ago. Stop spending so much money on advertising and pay a decent rate to your customers!
As a point of reference, the on-line bank to which we moved the bulk of our savings (out of USAA) has been consistently raising their interest rate to reflect the recent economic events and now stands at 1.6%. At the lowest point it was 0.5%. I think USAA avoids or obfuscates any response to the question, "why is their return on savings so low" for one of two possibilities: their financial position is precarious and they need to keep the rate at essentially zero (I have no actual knowledge that this is true), or simple greed.
I appreciate you reaching out @Thisbankisterrible, although regret to hear of the circumstances. I was able to locate your profile and have shared your feedback with the appropriate area. We always value feedback from members like yourself who are keen on offering us ways to better serve our members in the future. -Emily