The customer service at USAA has declined, the banking environment at USAA is lackluster, etc, yet they always stood for honor and integrity, which was enough for me. That is until the new CEO, Wayne Peacock, decided the values associated with being a hipster were more important than honor and integrity and USAA decided to abandon the latter. Hence, there is no longer any good reason to affilated with USAA, and some pretty good reasons not to.
So sad to see USAA decline so dramaticly. I had all USAA products when I joined over 20 years ago. I now just have checking and one credit card. Now actively looking for another bank.
@USAA - Members have been remarking about the secure credit card for quite awhile on this board and that is all you can say. In fact, USAA threatened to limit the comments one member was making about the secured credit card because it "violated" the code when all he was doing was challenging USAA to meet their committments to call back, set deadlines and meet them, etc. - something the rest of us have to do in our jobs on a daily basis. I think USAA's response is a prime example of contiuing to provide words with no meaning.
@MarkMM, I took the hit on my credit (was very small) after I closed my long-time cards with USAA about three years ago--after starting back around the 84-85 timeframe. Took all my banking/investments (for me and my family) with me to different financial institution. Like you, we found some better rates/products/services. One of my daughters started a full-time job with a software development company a couple months ago, and she didn't want to have anything to do with USAA Banking. I helped her up with checking/sav/money market/CD and CC at my financial institution, an IRA/Investment account with Fidelity.
Note to USAA: No need to forward this to anyone. Meant as a comment to MarkMM.
@MarkMM . . . Last year, USAA spokeswoman Gloria Manzano stated that USAA was working on a solution to make the transition from a secured credit card to an unsecured credit card or a different card type simpler by switching the current account to the new card type and using a soft credit pull available to customers by the end of last year. I contacted USAA and asked for a status of that transition and received no response as of yet. My FICO Score is 808 but I have been reading that creditors are reducing credit card limits and not granting many new accounts. Can you share which 4 financial institutions you applied to? Thanks and best wishes!