I called USAA today about the 0% loan for affeceted employees like me (DHS Law Enforcement) and they said they are only helping the Coast Guard (also DHS). I called Navy Federal and they said it would not be a problem if I had my pay deposited there before the shutdown. I guess I know where I am moving my business in the future. This was the moment for USAA to show that they do care about their "Members" but they really dropped the ball. From reading these forums I bet their membership will take a hit when this is over.
Just got a call from a friend who works at a local bank offering 0% short term loans to ALL federal employees, it's say USAA isn't willing to help Federal Employees, even though the majority of us who bank here are Veterans. Looks like I'll be changing banks shortly as well.
that's unfortunate. guess i won't even bother to ask what being a fed and a veteran gets me, huh? i'll just start the paperwork to roll my direct deposit to another institution for when funding is restored.
USAA has had almost a month to come up with a policy that responds appropriately to its furloughed members' needs. Merely saying that complaints are being referred to the "appropriate" department is pretty discouraging.
USAA explains their total lack of support for their loyal customers who are federal employees with this:
"Because of the way that the federal law is written, only military members are guaranteed, as a group, to be repaid for the period during a shutdown. Other government employees are not automatically in a "guaranteed to be repaid" status. Therefore, a payroll advance loan would not be appropriate."
However, the President signed the pay guarantee bill for federal employees currently furloughed...so, what's the excuse now? And what about the USCG Retirees who will not be paid next week?
Can not describe how disappointed I am in USAA's poor pperformance in this situation; and how quickly I will switch bankiing when this is all done, unless USAA get's a clue.