Frozen account frustration

Has anyone here ever had their account frozen after a minor account holder turned 18? My child turned 18 and my account has been frozen for DAYS now. I’ve sent in the requested documents after I found out what the issue was.
Anyone ever experience this? And how long did it take to be able to access your funds?
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Thank you for posting your question, @SGTKILO. I apologize for any inconvenience you may have experienced and I have engaged the appropriate area to address your concerns. Tricia

I appreciate the swift help. Right now I can’t pay my bills or my insurance because my funds are frozen. Why can’t you unfreeze my account as soon as I sent in documents? I’ve been an 18 year customer and I feel like I’m being punished right now.