@5346H, thank you for reaching out to us. I'm happy to hear this feature has been helpful to you. It has not been removed and is part of our Money Manager features. If you continue to have issue with not seeing this available online I recommend contacting our website customer support at 877-632-3003. When you're prompted, you'll need to say “technical support”. They are available 7 days a week from 6 a.m. to 12 a.m. Central Time. We will be more than happy to get this looked into for you!
@bjh123, We are aware some Members may receive an error stating "We are unable to display all of your accounts" and our team is quickly working to revolve this issue. We recommend trying back later. We apologize for any inconvenience. ~JM
As I stated before this problem is now going on 24 hours later. USAA has been pushing us to use these tools and do more online transactions. I would expect that since they do not want us to have to go back to the phone calls asking a human employee at USAA to do it for us or to go back to pen and paper that they should have a better response time with resolving their technology issues. So as you may have gathered. I am already checking back later. I have checked back later several times now. What USAA needs to do is provide more than the generic message you posted giving us more detail, such as what the problem is, why it is happening and when you will have it resolved so that we don't have to keep checking back later multiple times. Do some customer service by providing that information. For this to occur right at the end of the month when people are paying rent, mortgages, etc. Is totally unacceptable.