I've been very pleased with USAA's various services (banking, credit, insurance) except for one area: the Investment/Brokerage Dept. There have been two big mistakes on my accounts and I wasn't notified in either case.
First, I made a deposit into a Roth IRA mutual fund. When I had to recharacterize the deposit (no earned income that year), I asked that it be put back into the same mutual fund, just not as a Roth IRA. The investment broker put it into a money market account instead without notifying me. I lost a lot of potential earnings on the investment before I caught the mistake and corrected it with USAA.
Today I found out that a ~$800 check I deposited into my investment account through the mobile app 7 months ago was rejected because I'd endorsed it with my checking account number. Again, no notification from USAA and again, I lost a lot of potential earnings on that deposit.
With the statements all being delivered electronically, it seems like it would be easy enough to send a text or email when something goes wrong with a transaction.
