last Sept they simply lost $1,200 of mine, and it required hours at a time over two weeks for them to "find" the money. Lots of "we value your membership," "I need to place you on hold for just another 2-3 minutes (typically 10-15 minutes)," and a few outright lies.
This is very concerning to hear, @Reid. I've forwarded this information to a Subject Matter Expert to research and follow up on for you. Please note.. The Subject Matter Experts aren't in the office overnight, and will need sufficient time to research all the details and review those findings. - Cathleen