37 year member and for most of that time a cheerleader for all things USAA. Your divorce analogy is pretty accurate, the idea of being with something/someone you thought would always be faithful, then discovering they've competely changed and don't care about you at all. USAA has become a toxic company on so many levels and, though the process was a bit of a nuisance, I am very relieved by my "divorce." USAA always had something no other financial services and insurance company had- integrity and honor. With those no gone, there is no longer any reason whatsoever to be with USAA, and many compelling reasons not to.
25+ year member, reading and hearing you loud and clear, even if USAA doesn't. Let me know how long it takes to get your Subscriber Account check in the mail. I'm ready to take my money and run with you.
I hate to say it, but I'm not far behind you. I joined in '86 and never considered another company but I guess I have to now. USAA's biggest attraction by far was that it was so easy doing business with....one stop shopping for all your investment and insurance needs. That's gone now. I don't know what competitive advantage USAA thinks it still has, but I'm not seeing any. Hate to see the company go down the tubes but I guess all good things must come to an end....and the end is in sight for USAA.
Yikes @BoiseRocks this isn't good to hear and I would like to hear on your experience that wasn't met to your standards. Please if you would send a message with what has happened to make you feel this way so I can help into making things right. - Ralph