Been Helped! View Most Helpful
@Anchor1790, we do have the option to set up alerts for your accounts. You can do so by selecting your name on the top right hand side > Profile and Preferences. Once hear you will want to visit the Delivery Settings and Account Messaging sections. Delivery Settings will allow you to manage delivery via text message or email. Account Messaging will allow you to manage what kind of alerts you will get. I hope this helps. Respectfully -Colleen
1. First of all, if you haven't already, HERE ARE SOME THINGS YOU SHOULD DO:
(From USAA Security Center Pop-Up)
If you've received a suspicious USAA e-mail or have visited a suspicious website, immediately send us the e-mail (as an attachment) or send a link to the website to firstname.lastname@example.org.
If you ever suspect you are a victim of fraud or identity theft, contact us immediately to report it.
Identity Theft: Call the USAA Identity Theft Assistance Team at 1-877-762-7256.
Lost or Stolen Card: Call the USAA Federal Savings Bank at 1-210-531-USAA (8722) or toll free.
Lost Account Information: Call the usaa.com Website Customer Support line at 1-877-632-3002.
2. Now for your SUGGESTION "Have USAA E-Mail Or Text ALL Debit and Credit Card Transactions".
Keep those ideas coming.
Thank you for sending it "up". A text or email notification option for members seems a programming solution to unlawful transactions. There is no doubt i would have caught the issue immediately if this type of feedback occurred. With all the debt card hacking this seems a solution that will be implemented sooner or later. The losses would be stemmed and cost lessened. The cost of programming is a one time expense. One has to get burned before the real value of the text/email option is completely obvious. The world is becomming more and more internet and that opens up the opportunity for hackers to steal. For thought, I did shop at Target during that period in December when all the debt card numbers were stolen. I thought about changing my card. At the very least I should have changed my pin which can be done online. Hindsight is 20/20. At the time, I thought "who would pay attention to my account". If the hack came from there, I guess someone did. Todd Adams
After reading about the complexity that exists under the covers, I can see why providing notice on each transaction can be difficult.
Wikipedia, font of mostly but not always accurate information, has some good examples under 'authorization hold'. The computer system has to handle all the edge cases without completely befuddling the user. On the other hand, most transactions can have immediate SMS or email notification (I would use SMS as email is less secure).
Other banks offer this service. I would really like to receive a sms text every time my debit card is used. That would help in the fight against fraud. Just bought an RFID wallet yesterday. We must be proactive.
If someone has limited data/texting they could opt out to avoid extra charges if they want.
I just recently was the victim of someone using my CC as well. I find it hard to believe that USAA still does not have a system in place for customers to setup transaction alerts on Debit and CC transactions, especially In light of the recent Credit bureau hacks.