So my wife and j have noticed lately that deposits are no longer showing up early. Not just deposits tho also debits transfers and all transactions. We switched to usaa because you guys were great at staying on top of everything. Now it seems like there is no communications or a miss communication. We were sent a insurance payment almost a week ago and still has yet to go into our account. It was sent thru usaa insurance so it has been extremely frustrating that we can no longer count on usaa to be above the rest of the competition. We needed that money a week ago and now we have penalties because it's made things late. I have become unemployed in order to take care of my kids while there is no day care or school. So when I am told money will be there it is extremely important that it is

2 REPLIES

@rrichy5, I'm sorry for the frustration with your account. So that we can help review the details of your auto insurance payment, please don't hesitate to begin a new chat with us Monday-Friday 6am-10pm and Saturday 8am-8pm CST. I'm not able to provide details about your payment through this thread, however I'd like to point you to view more info about your current billing info. When you select Pay Bills, you'll be able to view your current amount due. When the payment is past due, a notice will appear. You can view the due date listed and as long as the payment is received by this date listed, your account will remain current. We look forward to speaking with you to confirm more details and answer any questions you may have. -Lori

I'm sorry to hear of the issues you experienced with your account. We do have Account Specialist available to assist you via chat. To initiate a secure online chat with our 24/7 chat team, select ASK USAA on your account summary page or select Chat from the Contact Us options under HELP tab.