Deposit@mobile

[judynoodlebake]

Is anyone else having trouble depositing checks with the mobile  app? I'm using an iphone 6+ and my app is up to date. I can add the front and back of my check, but when I hit the "deposit" button at the bottom right there is no response from the app. Help!

[TaraMR]

I have the iPhone 6 as well and have deposited checks w no issue. Have you selected the account you wanted? I noticed this wasn't automatically selected.

[Tim in OR]

Yes, I'm having issues as well. I can take photos of the check, enter the payment amount, but it won't complete the deposit.  I too am up-to-date on everything.

USAA, any help here?

[judynoodlebake]

TaraMR - yes, I can enter both the amount and the account. It's only when I hit the 'deposit' button that it stalls. Hopefully USAA will help here.

[TaraCrooksUSAA]

Judynoodlebake,

I have sent this to the USAA app team to see if we can get some assistance. In the meantime, have you tried calling in to speak with a member services representative on this? They may be able to help walk through the entire transaction. You can reach one at 1-800-531-8722. I am having no issues on my end, but I am not updated to a 6 as of yet. I'm sorry you're having issues, I know that is very frustrating. 

[Usmarine112]

I am having the exact same problem... I tried yesterday and it would not respond to the deposit button... Then I tried angling the camera better and retyping amount with edit feature and it worked... But today, it's the same problem again and nothing is working... Please help!!!!

[Snowrad]

I haven't been able to make a deposit for about 2 weeks. I get this message after tapping the deposit button:

"Error:Deposit@Moile is currently unavailable. Please try again later Reference Id: 1693-65512"  I have been trying every other day for at least 10 days now. No luck.

[TaraCrooksUSAA]

Snowrad,

As I am aware there are no issues with the deposit @ mobile. Have you upgraded your phone recently? Are all updates to the app completed? If you are still having issues please call a member services rep at 1-800-531-8722 and they can walk you through to assist you in identifying the issue. 

[Gr8White_Ninja]

Same issue here, but with Deposit@home.  Error is below:

Deposit@Home is currently unavailable. Please try again later.  Reference Id: 285101910

[Angela Caban USAA]

Gr8White_Ninja,

Please give our tech team a call at:

Technical Support:                                                                                                                    

E-mail:	Start an E-mail Conversation with USAA
Phone Number:	1-877-632-3002   for Technical Issues(Opens Pop-up Layer)
Hours of Operation:	6 a.m. to midnight CT, 7 days a week

Thank you.