I just posted on here about my "Enough is enough, I'm done." type of experience with USAA's customer service and Insurance Claims--it was removed by an unknown source minutes afterwards.
After submitting my post, I checked on it to verify that it went through. Indeed, it displayed as one of the most recent topics. I also noticed that at least three viewers had seen it as the "eye" icon had that number.
Now, the story that I wanted to share to the community is gone. You'd think that if the moderator felt the need to remove it, then a notification would have been sent to me....nope!
Forget transparency folks!
Try utilizing other social media to complain. I have had nothing but problems with USAA, with any/all claims. Try reporting then to your state's Office of Insurance Regulation.
And, when you post on here, take screen shots, c and download a copy of the page. That's called evidence.
Good luck to you.
Thank you for your patience. Your original post was removed due to a violation of Moderation Guidelines(Opens in new window) .
It is best practice for the moderation team to notify you, and I apologize this was not the case. In order to help with your original posting, please send a Private Message with your full name and email address/phone number associated with your profile.
The community should know exactly what the violation was according to the Moderation Guidelines. I have reviewed what is online at https://www.usaa.com/inet/pages/usaa_moderation_guidelines -- Please share, as specific as possible, what to avoid for future postings so as to prevent myself and others from this type of frustration.