I just posted on here about my "Enough is enough, I'm done." type of experience with USAA's customer service and Insurance Claims--it was removed by an unknown source minutes afterwards.
After submitting my post, I checked on it to verify that it went through. Indeed, it displayed as one of the most recent topics. I also noticed that at least three viewers had seen it as the "eye" icon had that number.
Now, the story that I wanted to share to the community is gone. You'd think that if the moderator felt the need to remove it, then a notification would have been sent to me....nope!
Forget transparency folks!
Thank you for your patience. Your original post was removed due to a violation of Moderation Guidelines(Opens in new window) .
It is best practice for the moderation team to notify you, and I apologize this was not the case. In order to help with your original posting, please send a Private Message with your full name and email address/phone number associated with your profile.
The community should know exactly what the violation was according to the Moderation Guidelines. I have reviewed what is online at https://www.usaa.com/inet/pages/usaa_moderation_guidelines -- Please share, as specific as possible, what to avoid for future postings so as to prevent myself and others from this type of frustration.
Try utilizing other social media to complain. I have had nothing but problems with USAA, with any/all claims. Try reporting then to your state's Office of Insurance Regulation.
And, when you post on here, take screen shots, c and download a copy of the page. That's called evidence.
Good luck to you.