Any idea of when USAA will fix this issue thats been going on since 2014. Why do you offer a tool that doesn't even work?


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@heidi1, it sounds like you're experiencing technical issues. I recommend speaking with our website customer support center. You can reach them at (877) 632-3003. Website customer support specialists are available seven days a week from 6:00 a.m. until midnight CT. Thank you. ~Holland

I loved the debt roll down tool and had been using for about 1 year.  Worked reletively fine (though could never figure out how to actually delete accounts that were closed).  Last month I got the same message.  Tried again this month and same thing happened.  I DID CALL WEBSITE TECHNICAL SUPPORT.   I was told that the problem was with external accounts (non-usaa) and I could create a new debt manager without external accounts and it would work.  NO thanks! I have NO debt with USAA so why bother.  I hope they read this and fix the issue -- I do not want to have a debt manager program online elsewhere as I do not trust anyone else with all this info...