@heidi1, it sounds like you're experiencing technical issues. I recommend speaking with our website customer support center. You can reach them at (877) 632-3003. Website customer support specialists are available seven days a week from 6:00 a.m. until midnight CT. Thank you. ~Holland
I loved the debt roll down tool and had been using for about 1 year. Worked reletively fine (though could never figure out how to actually delete accounts that were closed). Last month I got the same message. Tried again this month and same thing happened. I DID CALL WEBSITE TECHNICAL SUPPORT. I was told that the problem was with external accounts (non-usaa) and I could create a new debt manager without external accounts and it would work. NO thanks! I have NO debt with USAA so why bother. I hope they read this and fix the issue -- I do not want to have a debt manager program online elsewhere as I do not trust anyone else with all this info...