It might have been a good idea to ask USAA, when you first opened your account, when your debit card would be mailed. And, in your post, you failed to mention if you had followed up with them prior to being “annoyed”, as to the status of your promised card. Maybe, your energy could have been better directed communicating with USAA, instead of posting disgruntled public messages? Just a suggestion. And, no, I have never had this issue with USAA.