I have never experienced the lack of respect and disregard from a company like I did today. The customer service representatives were unprofessional and condescending. My problem has not been resolved and I'm left to wait for a phone call from a manager sometime in the next 24 hours. I am a customer and I put my faith and hard earned money into USAA. I deserve to be addressed with courtesy, respect, and professionalism. I am entitled to a resolution now, not within 24 hours through a random callback. To sum up my experience in 6 words…….USAA, you let me down today.




I am sorry to hear about your experience. I'm not sure what the concern is based on your post but we would like the opportunity to make it right.  Please email us your member number and concerns to socialmedia@usaa.com