@Palmer Utley, Thank you for letting us know about your recent experience. This is not the service we strive to provide our members and I'm sorry for the inconvenience you've experienced. I understand that this is an important situation, and we definitely want to look into it further. I have shared your concerns with the appropriate area for further review. We appreciate your 18 year membership and the opportunity to assist you. Tricia
No kidding! Not surprised by this, unfortunately. I was travelling and logged into my account using a virtual private network (VPN use is a recommended extra layer of security, especially for banking and using a hotel - pub lic - WiFi service). For whatever reason USAA regarded this as a security breach (Seriously?) and locked down ALL banking accounts. I couldn't withdraw ANY money, use a debit card to pay for our hotel, buy gas, food, etc. It was a complete nightmare, especially since we cut up our credit cards, and USAA couldn't care less. Spent hours upon hours on the phone to no avail.
Now I'm dealing with trying to get USAA to correcy an error on our auto insurance. USAA continued to charge me for auto insurance on a car we donated to Karz4Kids. When I spoke to them on the phone they said it would TAKE 45 DAYS TO CORRECT THE ERROR. That was TWO MONTHS AGO!
What's going on this place? Do I need to spend another 3-4 hours on the phone to get this straightened out? Just fix the problem.
USAA used to care... now it seems they couldn't care less.