Account was closed by USAA for several months payments were reported as late.

Brought account up to date and to a zero balance.

account is still being reported late and late payments of $34.00 being charged to a cleared account.

Experian says to goto USAA.  USAA says go th experian.

Does anyone know how to get help?


Credit score keeps Droping



@Chopper_1952, Thanks for reaching out to us. I understand that your account is being reported incorrectly. To proceed in correcting, you would need to file a "Consumer Report Dispute". To get the form to proceed, please use the following:


  1. Log into
  2. Select My Tools.
  3. Select Get USAA Forms under Documents and Forms,
  4. Select Banking, then Consumer Report Dispute.
  5. Select preferred option:
  • Credit Report Dispute Online Request > Complete Online
    • Note: After submitting the dispute, the member will receive details on "What Happens Next" along with the option to upload supporting documentation.
  • ​Credit Report Dispute Online Request > Download (PDF)
    • Note: Instructions on how to return the completed form to USAA along with the turnaround time for completion are within the downloaded document.

Hope this helps. If you need further, assistance please contact us at 1-210-531-8722. - Ben

Unrelated but don’t understand why usaa discontinued a basic concept of credit score. Almost every bank and credit union offers. I would suggest to review this option again

Hello @batman23, thank you for sharing this feedback regarding the credit score feature. I have forwarded your feedback regarding this. -Colleen