@Hannah4, thank you for reaching out. We take great pride in being here for our members when they need us most. Currently, we are offering special programs for USAA credit card accounts. If you have been financially impacted by the Coronavirus national emergency, please call at 210-531-8722 or chat with us. From the USAA website, you can chat with us by selecting "Reach a Representative", "Contact USAA" or "Ask USAA". From the USAA Mobile App, you can select "Help" and then "Get Contact Options". ~DC
@Weints, I hope you are doing OK in these tough times. We understand there may be instances where members find themselves facing financial difficulties. USAA is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance with your auto loan payments. Please chat or call 210-531-8722 ~Tom
They will tell you that they can. But when you call to go over it they will send you a letter. In these trying times I am finding that USAA is not the the military and they are not here for America.
@diferminds, thank you for reaching out. Being here for our members when they need us most is at the heart of our mission. I'm sorry that you had a disappointing experience when you contacted us today. I can see that your concerns were elevated at that time. Please allow some time for a thorough review of the situation. ~DC