@Officer Wife - if you do not get a satisfactory response from USAA, report the information to the Better Business Bureau. It is easy to find by googling. They have lots of complaints - USAA must respond within a certain time period. I haven't had to go this route in awhile, but the last time I was on the BBB site USAA's rating was pretty low.
Hello @Officer wife and I'm sorry to hear of this experience you had with us regarding a fraudulent charge on your credit card. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah