So I had a secured credit card with USAA, and tried this week to close it out. Requested the money be deposited in my savings account with USAA. Well, come to find out, instead of closing the card, they put my money securing the card ONTO the card!! So I called back, and was told now the only way to get my money was to send me a refund check, and if I wanted my money tracked, I would have to pay them 14.00 to have it expressed shipped! Because otherwise there is no tracking process for five thousand dollars, they will just mail me a check, and it should be there at some point...wait, this is thier mistake, and that's the response? Basically "whoops, no big deal". Ridiculous.


AmyFlo - I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason