Friends, I have one better. I PAID my credit card with CASH at USAA FSB last Friday. It will be on hold until the 16th. When this happens, it just means that USAA does not regard us as "good people". They get very snarky if you have any blemishes on your accounts. When you ask them why they are placing holds on cash payments, thats when they start reviewing your history and telling you in so many words that you are not a good person.
I was on the phone for an hour. I talked to two employees and a manager. All three of them insulted me. I mean they were really snarky. Their tone indicated that they couldnt care less if I took my business elsewhere, they are only here for the "good people".
I am so very sorrry for the way you were treated when calling about your cash deposit. I can assure you we value your membership and aplolgize profusely for the treatment you recieved. We woudl greatly appreciate the oppurtuniy to learnmore details about your call to ensure something does not happen like this again. If you would, please send us a message here with further details. We look forward to hearning from you.
In the depository agreement (which can be found here, page 29 of 54) you can read into the details about cashier checks and the process USAA used to deposit such funds.
I apologize for the conflicting information you received when calling about your deposit.
Dear ..... ,
I am truly sorry about your situation. We would like to get more details from you and see if anything can be done. We would appreciate you sending us a message here with the best way to contact you, so that we can have a specialist review your accounts. Thank you.